Why Did We Develop This Course

Millions of companies around the world rely on a call center operation to answer customer calls or to sell to customers. On the other hand, all professionals use the telephone as a way to communicate and engage with their customers, partners, colleagues and more. 
Through this course, we aim to provide a simple, yet effective set of modules that include practical tips for effective call center operation. The modules are supported by templates, some exercises and the ability to ask any question that you may have to one of our experts. 

            

Who is it for?

Anyone that wants to be or is involved in Call Center setup or operations for their companies including: inside sales, customer care professionals, call center agents and contact center team leaders, sales managers and individuals looking for a call center job

                    

What you will learn

After the completion of the course, you would have received practical tips about call center operations, useful templates, the ability to ask an expert a question, as well as earn an Acknowledgment of Completion after the successful completion of this course. 

Course Curriculum

  • 1

    Call Center Essentials Pretest

    • Pretest
  • 2

    Call Center and Contact Center Differences

    • Differences Between Call Center and Contact Center

    • Unit Summary

    • Complete
  • 3

    2 Call Types that Take Place in a Contact Center

    • 2 Call Types that Take Place in a Contact Center

    • Unit Summary

    • Complete
  • 4

    3 Elements of an Inbound Call Center Call

    • 3 Elements of an Inbound Call Center Call

    • Unit Summary

    • Complete
  • 5

    Contact Center Team Functions

    • Contact Center Team Functions

    • Unit Summary

    • Complete
  • 6

    5 Great Customer Service Words & Phrases

    • 5 Great Customer Service Words & Phrases

    • Unit Summary

    • Complete
  • 7

    3 Tips on How to Handle an Angry Client

    • 3 Tips on How to Handle an Angry Client

    • Unit Summary

    • Complete
  • 8

    3 Outcomes that should Guide All Customer Service Engagements

    • 3 Outcomes that Should Guide All Customer Service Engagements

    • Unit Summary

    • Complete
  • 9

    Call Center Essentials Posttest

    • PostTest

Doing mistakes is part of the learning process, but don't do the same mistakes that others have learnt from.

Take this course to save time, money and pain so you can focus on your own learnings.

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