Why Did We Develop This Course              

Customer service is providing services to your customers before, during and after purchasing your products or services. Good customer service is what all businesses aim for in order to meet the customers’ needs.  In this simple course, we will take you through a step by step process of how to design a customer service plan to help you create loyal ambassadors for your business. 
Through the program, we aim to provide a simple playlist of videos to help you build an exceptional customer service team that can tackle almost anything. 

                   

Who is it for?

Every organisation is advised to establish a customer service plan for employees to follow. All successful organisations use a customer plan as it is the key path to a growing fulfilled business.
                                          

What you will learn

After the completion of the course, you will be guided through a step by step process to develop a personalized customer service template, tools and an Acknowledgment of Completion. 

Course Curriculum

  • 1

    Customer Service PreTest

    • Pretest
  • 2

    4 Reasons Why You Should Have a Customer Service Plan

    • 4 Reasons Why you Should Have a Customer Service Plan

    • Unit Summary

    • Complete
  • 3

    8 Qualities of Exceptional Customer Service Teams

    • 8 Qualities of Exceptional Customer Service Teams

    • Unit Summary

    • Complete
  • 4

    Five Steps Building a Culture of Great Customer Service

    • 5 Steps Building a Cultural of Great Customer Service

    • Unit Summary

    • Complete
  • 5

    8 Efficient Ways Managing Customer Complaints

    • 8 Efficient Ways Managing Customer Complaints

    • Unit Summary

    • Complete
  • 6

    4 Things to do to handle an Unexpected Customer Complaint to Perfection

    • 4 Things to Do to Handle an Unexpected Customer Complaint

    • Unit Summary

    • Complete
  • 7

    5 Things to Ensure That You Have Achieved Customer Excellence

    • 5 Ways to Achieve Customer Excellence

    • Unit Summary

    • Complete
  • 8

    Customer Service PostTest

    • PostTest

Doing mistakes is part of the learning process, but don't do the same mistakes that others have learnt from.

Take this course to save time, money and pain so you can focus on your own learnings.

Sign up now!