Why Did We Develop This Course

Customer meetings are an essential part of business, and happen all the time but too often time and effort is wasted at meetings which are not well prepared, have no clear purpose and where attendees don’t have a clear outcome from the meeting.
Through the course, we aim to provide a simple yet practical playlist of videos with practical tips on how to get the best outcome from your customer meetings. This playlist would be supported by a set of resources that would be available to the participants.

            

Who is it for?

Anyone that is new to customer meetings or wants people how have the experience but want to learn how improve their skills including: Recent Graduates, Employees, Managers & Entrepreneurs

          

What you will learn

After the completion of the course, you will get a set of various tips & techniques that are most important for you including templates, tools and an Acknowledgment of Completion. 

Course Curriculum

  • 1

    Effective Customer Meetings Pretest

    • Pretest
  • 2

    Effective Face-to-Face Customer Meetings

    • 4 Tips for Effective Customers Meetings

    • Unit Summary

    • Complete

    • Case Study

    • Quotes
  • 3

    Elements that Impact your Communication

    • 3 Elements that Impact your Communication

    • Unit Summary

    • Complete

    • Case Study

    • Quotes
  • 4

    Tips for Better Body Language

    • 5 Tips for Better Body Language

    • Unit Summary

    • Complete

    • Case Study

    • Quotes
  • 5

    Tips to Use at the Start of Business Meetings

    • 3 Tips to Use at the Start of Business Meetings

    • Unit Summary

    • Complete

    • Case Study

    • Quotes
  • 6

    The Best Way to Uncover Client Needs

    • The Best Way to Uncover Client Needs

    • Unit Summary

    • Complete

    • Case Study

    • Quotes
  • 7

    3 Steps to Demonstrate an Understanding of Client Needs

    • Three Steps to Demonstrate to a Client that you have Understood their Needs

    • Unit Summary

    • Complete

    • Case Study

    • Quotes
  • 8

    Steps to Use When Ending a Client Meeting

    • Three Steps to Use When Ending a Client Meeting

    • Unit Summary

    • Complete

    • Case Study

    • Quotes
  • 9

    Effective Customer Meetings Posttest

    • PostTest

Doing mistakes is part of the learning process, but don't do the same mistakes that others have learnt from.

Take this course to save time, money and pain so you can focus on your own learnings.

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