Why Did We Develop This Course

Sales professionals are continuously challenged to uncover the business needs of their clients so that they can offer them the best solution to those needs. This process can be quite daunting and inefficient, as sometimes the clients don’t know what they really need and as such need guidance. 
Through the Uncovering Customer Needs course, we aim to provide a simple playlist of videos that showcase practical tips on how to uncover needs and give confidence in your solutions. This playlist would be supported by a set of resources that would be available to participants.

                  

Who is it for?      

Anyone that is responsible for selling products, services or solutions including: Account Managers, Product Managers, Sales Professionals & Leaders                                          

What you will learn

After the completion of the course, you will be guided by a practical step by step process to uncovering client requirements, including templates, tools and an Acknowledgment of Completion.

Course Curriculum

  • 1

    Uncovering Customer Needs Pretest

    • Uncovering Customer Needs Pretest
  • 2

    3 Steps to Use at the Start of Business Meetings

    • 3 Tips to Use at the Start of Business Meetings

    • Unit Summary

    • Complete

    • Case Study

    • Quotes
  • 3

    Uncover your Client’s Needs

    • The Best Way to Uncover Client Needs

    • Unit Summary

    • Complete

    • Case Study

    • Quotes
  • 4

    Steps to Show your Understand of your Client's Needs

    • Three Steps to Demonstrate to a Client that you have Understood their Needs

    • Unit Summary

    • Complete

    • Case Study

    • Quotes
  • 5

    Steps to Take when Finalizing a Client Meeting

    • Three Steps to Use When Ending a Client Meeting

    • Unit Summary

    • Complete

    • Case Study

    • Quotes
  • 6

    Uncovering Customer Needs Posttest

    • Posttest

Doing mistakes is part of the learning process, but don't do the same mistakes that others have learnt from.

Take this course to save time, money and pain so you can focus on your own learnings.

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